Question 1

What is BlackVault VPN?

Accepted Answer

BlackVault VPN is a privacy-focused virtual private network service that encrypts your internet connection using military-grade AES-256-GCM encryption. Available on iOS, macOS, iPadOS, Android, and Windows, BlackVault routes your traffic through secure servers worldwide, preventing ISPs, hackers, and third parties from monitoring your online activity.

Question 2

Does BlackVault keep logs?

Accepted Answer

No. BlackVault operates under a strict no-logs policy. We do not store, record, or monitor any user activity, connection timestamps, IP addresses, or browsing data. Our RAM-only server infrastructure is designed to be technically incapable of retaining user data - every server reboot completely purges all session information.

Question 3

How does BlackVault protect my privacy?

Accepted Answer

BlackVault encrypts all internet traffic leaving your device using AES-256-GCM cipher suites with perfect forward secrecy. Each session generates unique encryption keys via Curve25519 key exchange, so even if one session were theoretically compromised, all other sessions remain secure. Combined with our no-logs architecture and kill switch protection, your digital footprint is effectively eliminated.

Question 4

What devices are supported?

Accepted Answer

BlackVault is available natively on iOS (16+), iPadOS (16+), macOS, Android (10+), and Windows (10/11). A single subscription covers all your devices simultaneously, providing unified protection across your entire digital ecosystem.

Question 5

How much does BlackVault VPN cost?

Accepted Answer

BlackVault VPN is available for just €1.99 per month - significantly less than premium competitors that typically charge €4-13 monthly. This single plan includes all features: dual protocol support (WireGuard + OpenVPN), split tunneling, custom DNS, kill switch, biometric app lock, and support for all major platforms. No tiers, no upsells, no renewal price increases.

Question 6

Is BlackVault VPN safe to use?

Accepted Answer

Absolutely. BlackVault uses both the WireGuard protocol (formally verified through academic cryptographic audits, ~4,000 lines of code) and OpenVPN (decades of real-world hardening). Combined with AES-256-GCM encryption, our kill switch, biometric app lock, and no-logs architecture, BlackVault provides multiple layers of security for your online activity.

Question 7

Does BlackVault work with streaming services?

Accepted Answer

BlackVault allows you to access content from different regions by routing your connection through servers in multiple countries. Whether you're traveling abroad and want to access content from home, or simply want unrestricted browsing, BlackVault provides reliable, high-speed connections suitable for HD and 4K streaming.

Question 8

How fast is BlackVault VPN?

Accepted Answer

BlackVault delivers speeds up to 85% faster than traditional VPN protocols, thanks to our WireGuard-based infrastructure. Our network operates on Tier-1 providers with 1000 Gbps total bandwidth capacity, ensuring minimal speed impact during browsing, streaming, gaming, and downloads.

Question 9

What encryption does BlackVault use?

Accepted Answer

BlackVault employs AES-256-GCM encryption - the same standard used by governments, military organizations, and financial institutions worldwide for protecting classified information. Combined with the ChaCha20-Poly1305 cipher in the WireGuard protocol and Curve25519 key exchange, your data benefits from multiple layers of cryptographic protection.

Question 10

What is split tunneling and does BlackVault support it?

Accepted Answer

Split tunneling lets you choose which apps, IP addresses, or domains route through the VPN and which use your regular connection. BlackVault offers three modes: Off (all traffic through VPN), Include (only selected traffic through VPN), and Exclude (selected traffic bypasses VPN). On macOS, you get per-app routing - choose specific applications to protect. On iOS, you can define IP/CIDR ranges and domain exclusions for precise traffic control.

Question 11

Does BlackVault support OpenVPN?

Accepted Answer

Yes. BlackVault supports both WireGuard and OpenVPN protocols. WireGuard is the default for maximum speed and efficiency, while OpenVPN provides decades of real-world hardening and TLS/SSL certificate-based authentication for maximum compatibility. You can switch between protocols instantly from Settings - BlackVault auto-configures all encryption parameters.

Question 12

Can I use custom DNS servers with BlackVault?

Accepted Answer

Yes. BlackVault includes 8 built-in DNS providers: Cloudflare (1.1.1.1), Google (8.8.8.8), Quad9, OpenDNS, AdGuard DNS, NextDNS, Mullvad DNS, and CleanBrowsing. You can also enter custom DNS server IPs or use DNS-over-HTTPS (DoH) URLs for encrypted DNS queries. Providers like AdGuard DNS can block ads and trackers at the DNS level without needing a browser extension.

Question 13

What is always-on VPN?

Accepted Answer

Always-on VPN automatically reconnects your VPN whenever your network changes - whether you switch from Wi-Fi to cellular, connect to a new network, or your device wakes from sleep. Combined with the kill switch (which blocks all traffic if the VPN drops), your protection never lapses, even for a moment.

Question 14

How does App Lock work?

Accepted Answer

App Lock protects access to BlackVault using your device's biometric authentication - Face ID, Touch ID, or Optic ID (on Apple Vision Pro). When enabled, opening BlackVault requires biometric verification. You can configure a grace period (immediately, 1 minute, 5 minutes, 15 minutes, or 30 minutes) so you're not prompted every time you switch apps briefly. If biometrics are unavailable, it falls back to your device passcode.

Question 15

Does BlackVault have a macOS menu bar app?

Accepted Answer

Yes. On macOS, BlackVault provides a compact menu bar interface for quick VPN control without opening the full app. From the menu bar, you can toggle your VPN connection, view real-time download/upload speeds and latency, switch servers, and navigate to detailed stats or settings. The menu bar app supports app lock too, requiring authentication before granting access.

Question 16

What is the File Scanner feature?

Accepted Answer

BlackVault's file scanner checks files for known malware by calculating multiple hash signatures (MD5, SHA-1, and SHA-256) and comparing them against continuously updated threat databases. The scanner uses Bloom filter-based detection for efficient lookups and processes files in 1MB chunks for memory efficiency. It's a complementary security layer that helps you verify suspicious files.

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